[tlogan]

Isn't that the way it typically works? If you rate an Uber less than five stars, the app will prompt you for a reason. This feedback system is one of the ways Uber surpasses traditional taxis in service quality.

If the car is exceptionally unclean (gross like hell) then a perfect rating isn't justified. However, it's generally advised to give a rating below five stars only for significant issues. If the driver gets you from point A to point B, isn't a five-star rating warranted?

Some people may not understand this, but that's the structure of the system.

[ChildOfChaos]

I think then this is an issue of UX/UI and the question should just be Were you satisfied with your journey yes or no? and then no, prompts further questions.

The confusion comes from it being different systems for different things, having a yes or no, would make it clear that is what it is. You rate a movie out of five, four out of five would be a pretty decent movie, but in your example it would mean that something majorish was wrong, considering completing the most basic task is 5 out of 5.

[dahfizz]

The issue is there is a 1-5 rating system, but the system is actually binary. 5 stars means the ride was acceptable, everything else means the ride was unacceptable.

Which is a reasonable rating system, but presenting it as a 1-5 stars is confusing and dumb.

[JohnFen]

> This feedback system is one of the ways Uber surpasses traditional taxis in service quality.

In my city, anyway, Uber does not surpass traditional taxis on service quality.