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by gmd63 1100 days ago
That is horrible UX. I feel for the designers that are bossed around by the short sighted people who rationalize manipulating customers at Amazon and hope they have the courage and means to move to a better workplace where they can build something with positive-sum value.
2 comments

I don't feel for the designers.

Whenever I see horrible UX from big tech it creeps into my mind that the people making it are some of the highest paid in the world and these companies are some of the richest in the world. It's either intentional or we are all suckers.

I agree. There's no reason to feel bad for such employees. They've chosen to work where they work, and I assume that they're happy with that choice.
I've heard that Amazon is a horrible place to work. Execs crying at their desks, and delivery drivers and warehouse workers being forced to piss in bottles or wear diapers in order to keep their jobs. I don't imagine that coders have it that much better. Layoffs at amazon are in the news all the time. There have been reports of 150% annual turnover with the average employee leaving shortly after 6 months. Employees have said they use stack ranking and cull many of those who do stay. I expect a lot of amazon employees are very far from happy with where they are. Some probably have skills that can get them better jobs, but I'll bet it's harder for the guys doing front end web design who are ordered to implement dark patterns in an effort to trick amazon users into signing up for things they don't want.
By "happy", I mean that they're choosing to continue working where they work. They're getting a benefit from it. Otherwise, they would make a different choice.

If they continue to work at a place that makes them miserable for whatever reason (fear of loss of income, status, change, whatever), then I do have sympathy for their emotional problem. But in the end, they can choose to have a different situation.

Yeah, everyone has their price. If you doubled my pay I'd wear a diaper at work.
We should all be able to "git blame" those dark patterns
Agree. It is negligent and unqualified management at the root of this. Talented employees who know better and try to do better are dealt dirty hands; forced to either commit illegal acts like this or face intense psychological abuse, the PIP train, and ultimately termination. Sometimes they realize what is happening and they quit. Either way, Amazon facilitates and even encourages this behavior, as people receive raises for this stuff.

I hope employees can experience federal protection against this. We definitely need it.

>Talented employees who know better and try to do better

... typically leave these companies. I know multiple people who made such choices, leaving company that asked for something unethical.

If we were talking about low paid employees with no options, the "they are forced to" would be reasonable argument. But in here these people have choices and are just unwilling to take slightly less paid job.