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by chetane07 5227 days ago
Haven't used it yet, but definitely will given how smooth the demo is. However I have two big concerns.

1. Are there options to backup/save an offline copy of the tree? Or a print-friendly version?

The reason is that family tree are meant to last over generations, and potentially longer than your web service (hopefully not, that would be a good sign for you :P). It is a bit scary to upload all my family tree, and update it without having an option to make a private copy should the website ever dis-appear. Printing a family tree would be pretty cool too IMO, might be an interesting revenue stream to look into, maybe?

2. Pricing: This is super expensive :( I have a family tree I would like to create, with more than 25 people, but really can't afford 7.50$/month. In many ways, it's more of a product than a service. I won't look at it everyday, or update it everyday. Only very incremental changes a few times a year. A fix cost, or 'yearly cost' would be more adequate in my opinion.

2 comments

Regarding the "super expensive" -- doing the math, it's not that bad ^^ But it "feels" expensive when given a per month billing price in my opinion.

One more nitpick: The website is really nice, pretty and lightweight, and the background images in the samples are pretty. However, in the pricing section those "0101010101" make it suddenly feel "old school"/not as elegant. I'd suggest using a prettier less flashy background image.

Also, for the free signup at the top right of the page.... Please make the password input field a password input. It's scary to read my own password as I type it, and makes me feel a big unsafe.
chetane07. Thanks for all your comments. I am glad you like our software. Since you saw the site, we have increased the number of people you can add to a plot with a free account to 30.

At present, there are no options for backing up apart from a JSON export. We are planning on CSV export and import.

Printing is definitely something we are keen to improve, though is pretty tricky converting from HTML to pdf.

We are happy to experiment with pricing. Is 7.50 a month super-expensive - some family tree sites charge much more than that a month, and don't include embedding.

With regards password field, we don't obscure it for usability reason. Some people love it, others hate it, most don't care. Passwords, needless to say, are not saved in plain text.

That's an "interesting" usability decision, I'm curious to hear what makes you believe it's better usability than having a password be hidden?

I personally hate it because it get the following signals from it:

* How could such an obvious product bug be missed * Feels "amateur" -> is my password secure/encrypted? * I don't feel safe using the site, because who knows how secure my account data really is...

But you might not be designing for me, so let's take a step back. Given the following assumption:

Hidden password: All don't care, as it's standard. No one loves, no one hates. Visible password: Some love it, some hate it, some are just confused.

I think the extra love is really not worth the amount of hate it brings along. Why have people hate when you can avoid it :) Just my 2 cents.