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by francislavoie 1117 days ago
Well, users should know that if they report issues while using releases from that source, we can't reasonably help them, and that they should use an official release to get bug and security fixes promptly.

I want to emphasize that we have no contact at all with the people maintaining that Debian package, they've never reached out to discuss anything. We're absolutely open to that (and they know where to find us, not hard to contact us either on GitHub, Twitter, our forums, here, etc).
1 comments
5e92cb50239222b 1116 days ago
It's exactly the same way tens of thousands of other packages have been shipped for decades, including many other web servers like nginx, httpd, lighttpd. No need to paint so much drama over this.

They will contact you if the need arises. It's the same usual process that has been used since the 90s to great success.

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francislavoie 1116 days ago
Users will reach out to us first, not to debian, because we're easier to reach for help (via social or our forums). If they tell us they're using an outdated version which doesn't have the fix for what they need, I have no other choice but to tell them to stop using the debian-maintained package, and use our officially maintained package.
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e12e 1116 days ago
> Users will reach out to us first, not to debian, because we're easier to reach for help

Maybe. That is indeed a risk with third party distribution.

But do note that Debian has its own support channels, and infrastructure (like the "reporting" tool: https://packages.debian.org/stable/utils/reportbug ).

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account42 1116 days ago
Oh please, you do have plenty of other choices.

It's ok to not want to support older versions or downstream packages (even if imo there is value in doing so) but don't be a drama queen and claim you can't.

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francislavoie 1116 days ago
Choices such as? How else would we get the user to run an updated release with the fixes they require?
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