[bboygravity]

My best guesses:

1. A dumb money laundering detection algorithm that does it's thing with 0 human interaction (basically the same reason people get locked out of their Google accounts for no reason). 2. Untrained and insufficient customer support (again similar to Google). 3. In my case: asking for documents to prove residency (they're supposedly legally obligated to do so,, but none of my other banks ask for this). The documents they ask for cannot be produced by someone who shares an appartment in the EU (no bills in my name, no rent receipts in my name, no address on ID cards). Game over. Account and card blocked. 0 flexibility from customer support, 0 help.

[zx8080]

Do they require the additional docs when you top up the account or when try using those money/transfer out?

[bboygravity]

They require the docs only for transferring out.

So you can still receive money, but you cannot access it.

[zx8080]

Very profitable business. I remember Paypal doing the same in 2008-2010 (I stopped using them after they locked acc and stole some hundreds dollars).