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by zaguios 1137 days ago
I disagree about the point regarding "turn off auto-renew". This actually makes way more sense to me than "cancel". When I read "cancel" I am always worried that I may lose my current access that I paid for. When I know I am simply disabling auto renew I know that I will still have the remaining access that I paid for.

These companies do a lot of dark patterns, but you stressing things such as this and others really discredits your otherwise valid argument.

1 comments

> I am always worried that I may lose my current access that I paid for.

That would be illegal. They must either give you the service you paid for or refund your money on a prorated basis. I have seen free trials where cancelling early ends the trial but no money had changed hands so it's acceptable.

That's exactly my point, this makes the dark pattern calling the action "cancel" instead of disabling auto-renew? In general when I see the word cancel on the web it typically gets rid of something instantly.