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by graiz
1141 days ago
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Chatbots are the future but your points are valid. They don't provide affordances, however chatbots provide a form of progressive disclosure and direct interaction that was previously impossible. Toolbars and menus provide affordances but you still need to know what things are called and what order to use them. "I'd like to email this file as a PDF and I'd also like to print it." may be much easier in a chat UX than in a menu based UX. Often these things can co-exist but chatUX has access to much more nuanced UI that would otherwise be too complex to build or expose. |
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I’m distressed by the growing use of chatbots in online payments. You do know the ontology—get balance information, make a payment, customer service.
I much prefer to not speak aloud to a robot on the phone, especially in the office, when there should only be three options.
Conversations with a robot speaking in a mixed tone of obsequiousness and superciliousness make me bananas.