[xtiansimon]

> “Chatbots are the future…”

I’m distressed by the growing use of chatbots in online payments. You do know the ontology—get balance information, make a payment, customer service.

I much prefer to not speak aloud to a robot on the phone, especially in the office, when there should only be three options.

Conversations with a robot speaking in a mixed tone of obsequiousness and superciliousness make me bananas.