[nmstoker]

They ought to give you more, to make up for when the delivery agents invariably mess things up.

At least Deliveroo UK finally relented to give delivery failures back as a refund rather than their old position which was effectively: "Oops, we messed up leaving you without a portion of your meal... Please can we keep your hard-earned cash as a credit, so that you can only use it by spending more money with us".

Has anyone else looked into the tipping vs not tipping thing? Basically the service was very spotty in London at first; therefore I thought I'd try tipping a bit more and a bit less, to see what effect it had. I found that actually not tipping resulted in way better service. They really ought to just reserve the amount on the credit card up-front and then only take it once it's delivered so customers have the opportunity to tip *post-delivery* - I'd be all over that and would have no concerns giving generously, but I'm certainly not shelling out for worse service!

Some friends I've discussed this with try to post-rationalise that the agents think they're getting tipped in person and so go above and beyond, yet they never give that sense during the delivery (who uses cash now anyway?!)

[throwaway22032]

Tons of people use cash. I used to work for Deliveroo. I got cash tips approx 30-50% of orders.

I always tip in cash. I pay in cash for orders that accept it. Why would I use card unless forced?

edit: this is a rhetorical question, I don't literally need to know why physical objects are cumbersome to you, this is HN lol

[unsupp0rted]

Cash is friction.

I would prefer it if I could pay in cash fractionally, without having to give or get slips of paper, file that paper in a portable filing cabinet in my pocket, keep up with how many slips of paper of what denominations I have in my filing cabinet, and periodically run out of slips of paper just at a time when I most need them.

The worst is giving somebody one slip of paper and receiving in return multiple slips of paper and several bits of metal. Then I need to file the bits of metal too and remember how much in my pocket they add up to, or, more likely, keep them at home and never use them for anything.

[reaperducer]

Cash is friction.

Says someone who's never had to wait in line for 15 minutes waiting for the valets and customers ahead of them to figure out which apps they each have in common so they can exchange $5. Something that can be done in under four seconds with cash.

[basch]

Sounds for a ripe opportunity for government to enforce interoperable bump-to-pay. GooglePay<>APplePay<>Venmo<>Meta<>CashApp<>Zelle<>PayPal<>WesternUnion<>MoneyGram. A lack of interfacibility and the rise of silo'd private institutions vs public standard protocol caused this.

ACH was that. Instant distributed settlement would be nice.

[unsupp0rted]

People dislike cash to the degree that they're willing to juggle a bunch of apps to avoid it

[effingwewt]

Dislike!=friction/harder.

In other words people will jump through hoops to make something already frictionless into multiple orders of magnitude more steps to make the last step easier.

Banks did their utmost to perpetuate the idea that cash is harder. They make it harder.

The only thing you have to do with cash is add/subtract it yourself. Feel the need for an app? Calculator can do that!

[unsupp0rted]

It's not banks that convinced me to avoid cash: it's the annoyance of carrying it around, making rounding concessions all the time, and getting change back.

How much is this drink? $1.65? Okay, lacking a dollar, I can pay $2.05 and get 4 dimes back (no help) or pay $2.15 and get 2 quarters back (that's better than getting 3 dimes and a nickel), or just pay with a $5 and get back (in Canada) a toonie ($2-coin), a loonie, 3 dimes and a nickel.

That's a lot of metal bits I have to carry around for the next 8 or 9 hours to justify a drink of something in the morning.

I'd rather just beep my card, and it's not banks that convinced me to do it.

[ladberg]

A few % discount and the ability to get your money back if an uncooperative business shorts you?

[yamtaddle]

I've started paying in cash for pickup orders so I don't have to cross out the "tip" line on the stupid receipt right in front of the clerk.

[politelemon]

> Has anyone else looked into the tipping vs not tipping thing

I consider it an abhorrent practice and lament its leakage from the US into the UK market by the laptop class; since I don't want to normalise this practice in the UK I simply judge a delivery's service on the not-tipping aspect.

[minimaul]

Exactly.

Tipping for regular meals & service is not a part of UK culture.

I only do it when somewhere does something truly exceptional or for a really large dining party.

[turdprincess]

I always tip $5 for a single meal and $10 for a meal for two. These delivery folks clearly don't pull in a lot of money, so if you are privileged enough to be able to afford takeout, you can also throw down a tip.

[Oh_Snap]

Why would you tip half as much if you are just ordering for yourself? Does the delivery driver have to drive half as far when he is just bringing you the order vs when you are ordering for two? Does the weight of the second order double the cost of gas. Can the drive deliver another order simultaneously when you order for 1 instead of two? Why punish the driver when you are just ordering for yourself when it is virtually the same amount of effort as ordering for two.

[hellotomyrars]

A long time ago when I worked for a middle man delivery service (Before grub hub, etc were big and entrenched) I loved people who ordered a sandwich and tipped $5. The percentage of the price to tip was extreme and that is typical the metric used. Sure I’d like more money if offered but I think this is fine. Tipping is weird but this is how it works.

What I hated was huge orders where they didn’t tip. I had to double check everything because the restaurant staff were sometimes openly hostile to us, and the bigger the order, the longer it takes.

The biggest order I ever delivered was about $350 of food. The place I delivered too was like a cartoon. A huge mansion set back a mile long driveway and I was literally surrounded by hounds as I came down the driveway. They had a fountain and a huge cul de sac and a half dozen luxury cars.

They didn’t tip a dime.

The best tip I ever got was from a guy who was high out of his mind and just handed me a bag full of change. It was $56.

[turdprincess]

At least in the states, tipping is generally done as a percentage of the price.