That could have happened if the supply chain moved fast. In our case, they took their sweet time and played cold. They were also not convinced for a lock-in/renewal at a price (although negotiated). From their experience, they almost had to renew a SaaS software once it was 2 years into the company.
Open source + pay as you use + capped pricing solves a lot of it.
Open source + pay as you use + capped pricing solves a lot of it.