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by drew55555
1198 days ago
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Recently went through the same thing. The person was moved twice so all the money on the app was lost since it was a different system at a different prison. Then at the last place, they changed vendors and the money on the app was lost again. I could've gotten it back, but I would've had to jump through a bunch of hoops and made a bunch of calls so I didn't worry about it which I'm sure is what they were hoping for by making it such an ordeal in the first place. |
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One of very few times I've seen her genuinely pissed off was after attempting to deal with some of the tech support for this system, because money ended up in the "wrong account" (via all the dark patterns you can imagine for the methods of donating), and the only way to move it was more or less for her to provide DNA samples to the prison (despite having nothing to do with anything) - it was that much information that they wanted to "maybe be able to help."
The system is designed to extract money at all costs, and they seem very, very good at doing so, via hook or by crook.