[ncallaway]

Mmm, but the 5 9s of reliability probably don’t take into account their odds of terminating your account abruptly.

Maybe they should. Every account they unilaterally shutdown without access to data should just count against their reliability metrics as if it were an indefinite outage.

[arthurcolle]

Definitely agree with this completely. If you can't pay for egress then that is effectively just losing data. I get the business argument, but cutting me off from easily speaking to support is absolute fucking garbage. Shameful process.

[iLoveOncall]

> cutting me off from easily speaking to support is absolute fucking garbage

It's not. It's for obvious safety reasons. How can you prove that you are the rightful account owner otherwise?

[arthurcolle]

I have access to my email address which is the original email address that I set up the AWS account for. I also have my phone number which is linked to the account.

[ncallaway]

But if they suspend your account access, you can’t login to talk to support. So it sounds like they’ve left no possible avenue to talk to support.

How can you prove that you are the rightful account owner at all under those circumstances?