[kneebonian]

It's CDD, checklist driven development. When you are competing against another product in the enterprise space the people making the decision probably won't be using what you are selling often but they will look at the list of features, so money spent adding new features is more important and higher prioritized than stability reliability or any other nonfunctional requirement.

[wkat4242]

I see, but I doubt that makes sense here though.

The main selling point for teams is that it's free for existing M365 customers. Microsoft is aiming specifically at a "quick win" for IT managers to cut a competing product and replace it with something they're paying for anyway.

And usually the top would spend a lot of time in meeting themselves too, it's not something they won't be using themselves.

But I know what you mean, in our company the top execs have their own support team so they don't even know how bad our outsourced support is. A lot of production issues are streamlined for them because of this.

[Lutger]

This resonates. Microsoft does this with a lot (not all) of their products. Its also my experience here in the Netherlands, especially how Microsoft does sales. Its always management who forces everybody to use these products against their will, especially as they come for free in their 365 package. Nevermind that is a pale imitation of an MVP version of their competitor.

For the decision makers, it doesn't really matter that the consequence is loss of work satisfaction and productivity. That is _their_ problem.

My regret is not finding out about this earlier in my career, in the future tooling will be an important consideration when choosing jobs, and I'll avoid orgs who are in an iron grip by Microsoft like the plague.

[yurishimo]

As someone who just moved to The Netherlands, this bugs me as well. Many of my interviews happened over Teams, which should have been red flag. Luckily, my IT department is small enough that we can use Discord for general chat and some video calls, if we don't need high resolution, but we still have to use Teams to interact with the rest of the company.