[wpietri]

I hear a lot of stories like this and I boggle. Back in the 1970s, American car makers took it on the chin because their quality was so much lower than Japanese imports. And it's not like the Japanese approach was a secret; Toyota has been positively evangelical about the Lean model.

I get that it's hard to compete on price with overseas labor. But in theory, our more-educated workforce should let us find non-price advantages, like quality and service. I have theories as to where the problems lie, but it seems so wild to me that this 50-year-old problem hasn't been licked.

[marvin]

Vertically-integrated success stories like Tesla can't be that shoddy in quality, when compared to the horror stories here.

Maybe the truth somehow lies more along the path of antiquated ecosystems leading to too-lenient customers, the way the space launch industry could allow itself to be incredibly wasteful until SpaceX came along.

[wpietri]

An odd example, given that Tesla is known for mediocre quality. But yes, success stories are definitionally better than the usual; there are definitely places that don't fit the stereotype. E.g., Wahl clippers, or some of the companies in the Lean orbit, like the ones Kevin Meyer [1] has been involved in. But still, it sounds like the average level of quality is way lower, and I don't think that's just due to the customers.

[1] https://kevinmeyer.com/bio