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by throwaway67743 1232 days ago
It makes taking cards via Stripe completely untenable as anyone can dispute a legit charge and you're still out of pocket - imagine being charged 20 EUR for a 3 eur order even if the customer actually ordered it and just felt like being a dick
1 comments

You just refund 3€ order and move on. This is the reason why marketplaces implement sophisticated solutions for returns — sometimes it is cheaper to let a few customers to get their product for free than to spend ton of money on returns, refunds and legal disputes. You can always reflect this risk in your prices.
> You just refund 3€ order and move on.

That's fine if the customer actually asks for a refund in the first place. All the chargebacks I've handled through work (admittedly only in single digits), the customer just started a chargeback with no prior communications.

It's a pretty frustrating process as we've got no issues giving refunds in most cases.

My comment was specifically where the customer is being a dick, ie; not asking for a refund, or being refunded and then disputing it anyway (in which case you're now 20+3+fees down which is even worse)