[ivan_gammel]

You just refund 3€ order and move on. This is the reason why marketplaces implement sophisticated solutions for returns — sometimes it is cheaper to let a few customers to get their product for free than to spend ton of money on returns, refunds and legal disputes. You can always reflect this risk in your prices.

[remus]

> You just refund 3€ order and move on.

That's fine if the customer actually asks for a refund in the first place. All the chargebacks I've handled through work (admittedly only in single digits), the customer just started a chargeback with no prior communications.

It's a pretty frustrating process as we've got no issues giving refunds in most cases.

[throwaway67743]

My comment was specifically where the customer is being a dick, ie; not asking for a refund, or being refunded and then disputing it anyway (in which case you're now 20+3+fees down which is even worse)