[lotsofpulp]

I also like digital keys and whisking myself to a room. But I would also rather know about my relocation (or any other issue) before I get to the hotel rather than after I get to the hotel.

When I worked, we used to have to often change room types from rooms with 1 queen bed to a room with 2 full XL beds (full XL is 6 inches narrower than a queen).

Of course, technically, this would modify a guest’s reservation and give them an inferior bed than the one they reserved, so we would go down the list of people who had reserved a room with 1 queen bed and ask if they were willing to change to a room with 2 full XL size beds, and as a thank you, offered a few thousand points.

Obviously, all the single business travelers had no problem accepting a couple extra thousand points for a bed that was 6 less inches wide, but if they did not have a good phone number on the reservation, they were not offered.

[phpisthebest]

Seems like your hotel was poorly managed if they had to make calls all the time...

[lotsofpulp]

Not really, it was a hotel with kitchens in the room that was 90%+ occupied at all times, with 50%+ rooms occupied by long term stays. When operating at such margins, overbooking certain room types is inevitable as people extend their stays or cut them short.