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by phpisthebest 1244 days ago
Seems like your hotel was poorly managed if they had to make calls all the time...
1 comments

Not really, it was a hotel with kitchens in the room that was 90%+ occupied at all times, with 50%+ rooms occupied by long term stays. When operating at such margins, overbooking certain room types is inevitable as people extend their stays or cut them short.