[code_runner]

The only sane approach. If someone is on support they also work to lessen the support load permanently. Recurring issues with no root cause analysis and fixes are deadly to a team.

[rado_stankov]

Yes. Hiding errors leads to a lot of issues down the way.

This is part of the process. If an issue requires deeper work, it moves a proper task in a sprint.

We try to fix the easiest issues first so the deeper problems bubble up.

How the person in the support role knows that an issue is deeper? It comes from experience. Thus everyone does 1~2 week of support.