“Enterprise” product: why spend the resources making something people _want_ to use when you can instead focus on just getting one person (who doesn’t use it) to buy it, then force it on an entire organisation of users.
That's an oversimplification. Plenty of enterprise tech products are a drastic improvement over what the orgs were doing before (usually no tech).
The problem is the products themselves are usually garbage due to the bureaucratic/"management" driven sales process that adopts the tech, where product development is driven by saying "yes" to every customer's demands.
The good consumer products figure out what people want for a demographic by listening to them (or being them) - but not actually letting them design the software itself by doing everything they ask. Yet there's still plenty of low-quality enterprise software which is miles better than previous 'processes'.
https://techcentral.co.za/the-cellphones-of-the-1980s/191544...