[dmix]

That's an oversimplification. Plenty of enterprise tech products are a drastic improvement over what the orgs were doing before (usually no tech).

The problem is the products themselves are usually garbage due to the bureaucratic/"management" driven sales process that adopts the tech, where product development is driven by saying "yes" to every customer's demands.

The good consumer products figure out what people want for a demographic by listening to them (or being them) - but not actually letting them design the software itself by doing everything they ask. Yet there's still plenty of low-quality enterprise software which is miles better than previous 'processes'.