Off course YMMV. But that's not the rule in general.
I have recent experience with Korea which is overall quite efficient in fact, and yet it's still a struggle to figure out what I need to do, how to do it, and language barriers don't help.
If they go to California places like the DMV will provide them a free Korean-English translator service. Under AB 60 an undocumented Korean could get a driver license and a free translator service to obtain it. If I am an undocumented immigrant in Korea will they provide a translator for me to get state ID as an "illegal" immigrant?
Honestly I would be shocked if you could point me anywhere else in the world where a Korean could be illegally staying, go to the motor bureau and not only get a free translator but get an official state ID and driver license.
Swiss bureaucracy is expensive but it’s swift, easy, and very cordial. I’ve never lived anywhere that was so good on paperwork. Exchange my non EEU drivers license? A week flat and about 100.-. Getting a residence permit? 100.- approx and less than two weeks. Questions about your tax return or filing? An email to the cantonal tax office and you’ll get an (encrypted answer) within a few days.
That’s only about the government though, private companies are hilariously terrible at customer service or paperwork especially compared to US/Canada.
You mean, private companies are "streamlining their customer service" or whatever the name of the day is. And it's not only in Switzerland, everywhere it's just incredibly hostile, to the point where you feel like smashing some office windows just because.
It feels more like the general attitude is “you should be glad we’re letting you give us your money. Now shut up and go away.” You’ll never get an apology, never get an easy refund because they goofed up. No. You’ll struggle, waste your time, and get nowhere.
But I guess this is an EU thing compared to what I’m used to in Canada and the US.
I have recent experience with Korea which is overall quite efficient in fact, and yet it's still a struggle to figure out what I need to do, how to do it, and language barriers don't help.