[soco]

You mean, private companies are "streamlining their customer service" or whatever the name of the day is. And it's not only in Switzerland, everywhere it's just incredibly hostile, to the point where you feel like smashing some office windows just because.

[ornornor]

It feels more like the general attitude is “you should be glad we’re letting you give us your money. Now shut up and go away.” You’ll never get an apology, never get an easy refund because they goofed up. No. You’ll struggle, waste your time, and get nowhere.

But I guess this is an EU thing compared to what I’m used to in Canada and the US.