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by lucas_adlp 1264 days ago
UPDATE : Stripe has just closed our account without further notice and refunded the whole balance.

When we go to our dashboard we get a query saying "Unable to load this view", so I guess that's €250.000,00 that have just vanished.

Please consider if you want to use Stripe for your business.
2 comments
jacquesm 1263 days ago
No, it did not vanish, it went back to your customers. Stop misrepresenting things.

Please consider if you don't understand the basics of doing business online whether or not you want to do business online. Your behavior in this thread comes across as wanting to damage Stripe regardless of the outcome of your dispute, that's an excellent way to end up precisely where you are now because you've left Stripe in a no-win position.

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lucas_adlp 1263 days ago
FURHTER UPDATE : We're now able to access the acocunt and can see that "only" €28k was refunded, I assume that Stripe's reasoning is that these payments were unauthorised.

Of course these payments are not unauthorised, and this can even be proven by most of them being 3DS authenticated.

We've also received 2 new notices about both accounts balances being refunded on the 11th, one can hope that these are automated responses, and that all that Stripe wants to refund is now refunded.

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