[iLoveOncall]

This is heavy confirmation bias.

You look at the 2-3 bad stories posted on HN every month but ignore the hundreds of thousands of companies using Stripe that don't have any issue.

[mamidon]

The issue isn't that stripe occasionally messes up. It's that apparently you can't get a human on the phone empowered to fix things.

Having your company destroyed because an automated system flagged it is an unacceptable risk.

With AWS, I can pay for a support contact and be confident my company won't blow up.

Stripe? Google? Not so sure

[iLoveOncall]

This is the exact same case of confirmation bias.

You've read 5 stories saying it's hard to contact support at Stripe, and chose to ignore the fact that hundreds of thousands have NOT raised this problem.

On top of that, if you follow the development of those stories, it usually becomes apparent that the account was restricted for a very good reason.

[dismantlethesun]

In fraud and account closure cases, pretty much all businesses are hard to contact.

Its frustrating. While I understand, businesses do not want to give hints to scammers, there should be some way for a person to get details. For small businesses, being given the silent treatment while their livelihoods are at stake feels like bullying.

[wolongong942]

When the bad story is somebody losing an amount equal to your life savings the 100s of success stories don't seem as important.

[iLoveOncall]

150K is only 0.00003% of the 350 billions that Stripe processed in 2020 (it's probably a lot more for 2022, like a trillion).

Those stories are always one-sided. It's very easy to believe that those 150K are indeed fraudulent, especially when the OP is so elusive.