[mamidon]

The issue isn't that stripe occasionally messes up. It's that apparently you can't get a human on the phone empowered to fix things.

Having your company destroyed because an automated system flagged it is an unacceptable risk.

With AWS, I can pay for a support contact and be confident my company won't blow up.

Stripe? Google? Not so sure

[iLoveOncall]

This is the exact same case of confirmation bias.

You've read 5 stories saying it's hard to contact support at Stripe, and chose to ignore the fact that hundreds of thousands have NOT raised this problem.

On top of that, if you follow the development of those stories, it usually becomes apparent that the account was restricted for a very good reason.

[dismantlethesun]

In fraud and account closure cases, pretty much all businesses are hard to contact.

Its frustrating. While I understand, businesses do not want to give hints to scammers, there should be some way for a person to get details. For small businesses, being given the silent treatment while their livelihoods are at stake feels like bullying.