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by alexchamberlain 5282 days ago
So, was Comet burning a recovery disc on behalf of their customers? Therefore, you need a Windows machine for the disc to recover? Doesn't every IT tech carry a recovery disc in their wallet in case of an emergency?

Think I've missed something and the title seems a little misleading. Comet haven't been selling dodgy Windows knockoffs, just giving their (non-techy) customers a way to recover their (expensive) PC when (not if) it goes wrong.
1 comments
dan1234 5282 days ago
The problem seems to be that they haven't been giving their customers these discs, but selling them.
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alexchamberlain 5282 days ago
How much for?

It would be reasonable for them to charge a small fee for the disc and burning, as long as they made it clear the customer didn't have to buy it from them and that they could make this same CD at home.

I think Microsoft need to defend their IP, but not at the expense of a business trying to provide a genuine customer service. A conversation, rather than a court filing, may have been more appropriate in this case, especially as Comet has no money.

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dan1234 5281 days ago
I think Microsoft need to get convince the manufacturers that not providing any physical recovery medium is not acceptable.

IMHO, a recovery disc or USB drive should be supplied as standard, as part of the Windows licence.

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