[alexchamberlain]

How much for?

It would be reasonable for them to charge a small fee for the disc and burning, as long as they made it clear the customer didn't have to buy it from them and that they could make this same CD at home.

I think Microsoft need to defend their IP, but not at the expense of a business trying to provide a genuine customer service. A conversation, rather than a court filing, may have been more appropriate in this case, especially as Comet has no money.

[dan1234]

I think Microsoft need to get convince the manufacturers that not providing any physical recovery medium is not acceptable.

IMHO, a recovery disc or USB drive should be supplied as standard, as part of the Windows licence.