[oscgam1]

Thanks for the reply.

I Agree that marketing email are super obnoxious. In the very few instances that we send (e.g. black Friday), we include an unsubscribe link :)

Yes, we are informing our customers to flag us as not spam. However, our domain reputation is 100% (google's postmaster) according to Google's support, this doesn't seem to be the case.

We will continue informing our customers and helping them set filters so they can receive our emails (eg. forgot password and other important emails). But everything on Google's side is showing as OK and we are still left without an answer.

[esperent]

Do you send unsolicited mail that customers didn't specifically sign up for?

I get so much of this, I sign up for a service to check it out, decide it's not actually a good fit for me but in the process of signing up the company added my email to loads of mailing lists like product updates, advertising, policy changes, etc. etc.

The company doesn't see this as spam. However, it is spam and whenever I receive any of this mail, whether there's a (legally required) unsubscribe link or not, I always mark it as spam.

Don't send email to people unless they specifically ask you to send it. Mailing lists must be opt-in, not opt-out. Otherwise they are spam.

If this is why your mails are being flagged as spam then I agree with Google here. If it's another reason then you have my sympathy.

[oscgam1]

>Do you send unsolicited mail that customers didn't specifically sign up for? No

I agree mails should be opt in (we do it that way). We send some transactional emails such as forget password, purchase receipts, and welcome email.

We already had a good domain reputation, that's why the situation is so difficult to fix.

[jfoster]

Do users have to verify their email address to get onto your lists?

I get mail from lots of real businesses, but I never engaged with them, so they're marked as spam.