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by cramjabsyn 1292 days ago
Good riddance. Their shady, shady, practices took full advantage of the trust customers need to have in a full service used car dealer. The execs should face legal penalties
1 comments

Not going to defend Carvana... but most people trust used car dealers about as far as they can throw a full size pickup.

Most of the problems with Carvana are the same problems you get at any used car dealer, just magnified by scale. All of the title/registration problems. Financing. Availability. Communication. No better or worse than any random dealer.

My first car ever (25+ years ago) I received the wrong plate from the dealer. My dad and I noticed it and ran back to the dealer a day or two later. Good thing they didn't give away the plate they were supposed to give us.

That’s a relatively minor one compared to what I’ve heard tell of - imagine buying a new car to only realize they gave you one that didn’t match VINs with all your paperwork - because they had two on the lot and you don’t notice u til you go to sel it years later.
Or trading in a car on good faith that they will pay off the trade in.

But months pass and they don’t pay it off..

Then, after escalating, they pull a fresh payoff amount directly from your bank and pay that.

Leaving the buyer with either:

a) late payment marks on their credit from the old loan not being kept current with monthly payments, or

b) several months of lost monthly payments towards the loan for a vehicle that is no longer in the buyers possession

It is objectively worse because with carvana you cannot physically walk in and talk to the same salesperson.

They send you into a revolving door of phone associates.

Like comcast, but for cars