[thejteam]

Not going to defend Carvana... but most people trust used car dealers about as far as they can throw a full size pickup.

Most of the problems with Carvana are the same problems you get at any used car dealer, just magnified by scale. All of the title/registration problems. Financing. Availability. Communication. No better or worse than any random dealer.

My first car ever (25+ years ago) I received the wrong plate from the dealer. My dad and I noticed it and ran back to the dealer a day or two later. Good thing they didn't give away the plate they were supposed to give us.

[bombcar]

That’s a relatively minor one compared to what I’ve heard tell of - imagine buying a new car to only realize they gave you one that didn’t match VINs with all your paperwork - because they had two on the lot and you don’t notice u til you go to sel it years later.

[cramjabsyn]

Or trading in a car on good faith that they will pay off the trade in.

But months pass and they don’t pay it off..

Then, after escalating, they pull a fresh payoff amount directly from your bank and pay that.

Leaving the buyer with either:

a) late payment marks on their credit from the old loan not being kept current with monthly payments, or

b) several months of lost monthly payments towards the loan for a vehicle that is no longer in the buyers possession

[cramjabsyn]

It is objectively worse because with carvana you cannot physically walk in and talk to the same salesperson.

They send you into a revolving door of phone associates.

Like comcast, but for cars