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by seba_dos1
1302 days ago
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The policy that you quoted states that quite literally, I don't understand your question. Even if you only consider pre-orders up to when the shipping has merely started, there are still some left to fulfill. The policy has been changed since and now mentions "when your pre-order is reached in the shipping queue", which is more favorable to customers and AFAIK that's how all requests are being handled now. You have stated yourself that "people after [you] in the queue have received refunds", which wouldn't be possible when sticking to the old policy. There must be something going on with your particular request and it isn't going to be resolved by a software developer writing comments on Hacker News. |
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In any case, I guess I'll send another email because I think you're right, I should already have gotten a refund. Maybe Purism will agree with us time around. Saying my experience is anomalous doesn't really square with community sentiment. My situation isn't some crazy one-off and I think today Purism is more well known for their shady customer service practices than their open hardware and software. Hang around any of the forums and you'll see more disillusioned Purism fans than happy customers. I certainly didn't pre-order a Linux phone so I could be stuck in customer service limbo five years later divorced from both cash and computer.
Hell, I'd even take a phone if I could get one before they push back deliveries another year or two but I think that may push me into a different queue.