[monopoliessuck]

I missed "back" when I grepped the new policies for "crowdfund", Purism changed the verbiage, my apologies. This was their earlier policy I believe, before the one I put up from 2020. There was some waffling as far as I can remember.

In any case, I guess I'll send another email because I think you're right, I should already have gotten a refund. Maybe Purism will agree with us time around. Saying my experience is anomalous doesn't really square with community sentiment. My situation isn't some crazy one-off and I think today Purism is more well known for their shady customer service practices than their open hardware and software. Hang around any of the forums and you'll see more disillusioned Purism fans than happy customers. I certainly didn't pre-order a Linux phone so I could be stuck in customer service limbo five years later divorced from both cash and computer.

Hell, I'd even take a phone if I could get one before they push back deliveries another year or two but I think that may push me into a different queue.