[praxulus]

It'd be great if google offered an option for a video call with a reviewer for $500/hr as an escalation option for businesses who are getting nowhere with the regular process. Ideally you'd get a refund if you turned out to be correct, but I'd be happy even without that.

[ljm]

That’s a terrible idea. What if instead they were held accountable to criminal and civil processes and if Google didn’t meet their end of a contract they were accountable for it.

They can offer their support via a legal accountability mechanism and not a paid-for escalation.

[iKlsR]

Funnily enough I once saw a post here with someone at fb I believe who had an entire side business like this for a couple hundred where they escalated issues to their pal in support.

[6510]

It's done all over, I'm not even mad.

[dane-pgp]

That sounds like you'd just create an incentive for reviewers to block more apps, and refuse to admit they were wrong.

[Nemo_bis]

IIRC there is already an option to pay Google 7500 $ or something for a new review? I can't remember exactly how it is dressed up to get around antitrust concerns, maybe as a security audit.

[origin_path]

Although it's not app store review, Apple DTS is like that (but way cheaper). And I have to say the quality of developer support you get from it has been amazing for me.

[XCSme]

Why $500 and not just enough to pay for the salary of that person, or just enough to even be profitable for Google?

[Nemo_bis]

How do you suggest to estimate "profit" on such a service when the downside is a risk (however small) of an almost 20 G$ fine by the EU?

[XCSme]

I don't think the discussion is specifically to the GDPR issue, also such a service should reduce risks, not increase it.

[benlivengood]

Automated rules and policies are saving Google hundreds of millions of dollars an hour; they don't want to open the floodgates of spammers reverse-engineering ways to socially engineer the hapless app review humans.

[Vt71fcAqt7]

>Automated rules and policies are saving Google hundreds of millions of dollars an hour

Surely this is exageration, right?

[CamperBob2]

That sounds a lot like Google's problem, not ours.

[renewiltord]

It appears that they've solved it, then. And now you have a problem.

[typon]

Actually it sounds like our problem, given the content of TFA.

[imron]

Google already fixed the problem from their end