[ljm]

That’s a terrible idea. What if instead they were held accountable to criminal and civil processes and if Google didn’t meet their end of a contract they were accountable for it.

They can offer their support via a legal accountability mechanism and not a paid-for escalation.

[iKlsR]

Funnily enough I once saw a post here with someone at fb I believe who had an entire side business like this for a couple hundred where they escalated issues to their pal in support.

[6510]

It's done all over, I'm not even mad.