[xwowsersx]

The fact that OP (and many others) have felt they need to post on HN in order to escalate is a reflection of the fact that, however good Stripe support may be (and I've no doubt they are swamped, trying their best, etc.), it is clearly not "great." This is the third or fourth time just this month I've seen people at their wit's end, reaching out on HN because they have nowhere else to turn. As in the other posts, Edwin usually responds. I agree HN isn't a support forum, but let's not pretend Stripe customer support is great or that people aren't feeling they have to come here as a last resort after having exhausted conventional support channels.

[luckylion]

What makes you so sure that people are coming here as a last resort, and not just as the easiest and fastest way to get a higher up to look at their personal support ticket?

[smoldesu]

I don't have to pretend Stripe Customer Support is great to know that Hacker News is the wrong place to whine about it. At least, it severely dilutes the intellectually gratifying content with banal, emotional diatribes. Every company experiences this, regardless of the quality of their customer support.

[xwowsersx]

This wasn't mere whining and characterizing it as such is uncharitable at best.

> What do you do in this scenario? I have tried contacting support at Stripe but seems to be of no help.

OP is clearly asking for advice, not just idly whining. The fact that Stripe is a YC company (no, I'm not saying that this means HN becomes the de facto support channel for any YC company) and the fact that many developers in the HN crowd use Stripe means HN is as reasonable a place as any to ask for advice on how to proceed.

(Let's also have a bit of empathy towards someone whose funds, which could quite possibly be the livelihood they depend on, is locked up by an unresponsive, faceless company.)

[toss1]

>>Hacker News is the wrong place to whine about it.

If this were true, these posts would not gain sufficient upvotes to consistently make it to the front page.

Clearly something is wrong at Stripe, it has potential to affect many HNers, and it is not merely whining but is seeking advice.

In any case, it appears both from the front-page location and the very light gray font on your comment, that your view is strongly outnumbered this month.