[smoldesu]

I don't have to pretend Stripe Customer Support is great to know that Hacker News is the wrong place to whine about it. At least, it severely dilutes the intellectually gratifying content with banal, emotional diatribes. Every company experiences this, regardless of the quality of their customer support.

[xwowsersx]

This wasn't mere whining and characterizing it as such is uncharitable at best.

> What do you do in this scenario? I have tried contacting support at Stripe but seems to be of no help.

OP is clearly asking for advice, not just idly whining. The fact that Stripe is a YC company (no, I'm not saying that this means HN becomes the de facto support channel for any YC company) and the fact that many developers in the HN crowd use Stripe means HN is as reasonable a place as any to ask for advice on how to proceed.

(Let's also have a bit of empathy towards someone whose funds, which could quite possibly be the livelihood they depend on, is locked up by an unresponsive, faceless company.)

[toss1]

>>Hacker News is the wrong place to whine about it.

If this were true, these posts would not gain sufficient upvotes to consistently make it to the front page.

Clearly something is wrong at Stripe, it has potential to affect many HNers, and it is not merely whining but is seeking advice.

In any case, it appears both from the front-page location and the very light gray font on your comment, that your view is strongly outnumbered this month.