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by TheNewsIsHere
1347 days ago
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At the risk of being pedantic, no. Apple Stores aren’t able or empowered to provide Apple ID support beyond what the public website based recovery workflows provide. I am sure someone will note that someone at an Apple Store has helped them reset an Apple ID password. What I mean is that Apple Store employees have neither procedure nor access to override Apple’s account system. You have to call support for assistance beyond what the website can do. I am sure Apple Store employees have been helpful and I’m sure policies have changed over time. As an Apple user I find this as frustrating as it is wise. Mostly for future-me who may one day not be as savvy and manage to screw myself. I don’t fully trust iCloud Keychain and Apple to never lose my data in a “I don’t concern myself with backups” manner. So I opt for using Passkeys where I can also add my FIDO2 tokens. |
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It’s not as “you’re on your own” as some products I’ve owned.