[dijit]

Eh. Pedantically; the Apple Store will at least try to help you, even if they’re not empowered to fix it they will guide you through the process until there is a resolution.

It’s not as “you’re on your own” as some products I’ve owned.

[r00fus]

This is key. That the Apple Store can't directly help you doesn't mean they won't direct you to the proper person (and possibly stay with you if possible & desired)