Seriously? Creating that page just got Freshdesk on the HN homepage and hurt Zendesk's reputation very badly. That's a twofer in my book.
The fact that Zendesk is using "analyst" payola smacks of the worst practices of four quadrant research firms and enterprise software. "Want to the upper-right quadrant? Sure thing, the price will be..."
So at least in this case, it was exposed and we can properly adjust the value of all involved's reputations.
It's a bad move for FreshDesk's company culture. It's a worse move for ZenDesk but a bad move for FreshDesk.
They took this and made it a part of their company by registering a domain name and making a big, glittery page about it. Also, since ZenDesk isn't exactly a behemoth, and it names names, it's quite personal.
The fact that Zendesk is using "analyst" payola smacks of the worst practices of four quadrant research firms and enterprise software. "Want to the upper-right quadrant? Sure thing, the price will be..."
So at least in this case, it was exposed and we can properly adjust the value of all involved's reputations.