My own experience was with Wells Fargo, where I conduct quite a bit of business, but they still treated me like a criminal because their dumb AI thought that "I don't often initiate wire transfers online" and "my voice didn't sound like my age".
I hate being demanded to set up voice verification. Even more annoying when the representative suggests that you active your voice despite you saying no. Voice verification is such a weak security system.
Which actually should be a desirable characteristic as it is an unique identifier, but it kinda makes sense with so many 'lulzhackers' out there (not that I think this is the reason - I do attribute these issues mostly to incompetence)