My dad has been ordering green tea from a particular seller for maybe 10 years now, in part because they include a lovely little handwritten note for each order. It is absolutely comparable.
Customer service at the time of sale are things like promptly taking my order, being sufficiently staffed to minimize and address possible issues, and just having a quick, consistent, friendly experience.
If seller A is offering the above but no handwritten note, and seller B is not offering the above at the level of seller A, but is offering a handwritten note, I will chose seller A every time.
This thread makes me think I should possibly assign negative value for a hand written note.
If seller A is offering the above but no handwritten note, and seller B is not offering the above at the level of seller A, but is offering a handwritten note, I will chose seller A every time.
This thread makes me think I should possibly assign negative value for a hand written note.