[lotsofpulp]

Customer service at the time of sale are things like promptly taking my order, being sufficiently staffed to minimize and address possible issues, and just having a quick, consistent, friendly experience.

If seller A is offering the above but no handwritten note, and seller B is not offering the above at the level of seller A, but is offering a handwritten note, I will chose seller A every time.

This thread makes me think I should possibly assign negative value for a hand written note.