[ivan_gammel]

99% of customers won’t care, because they will only briefly see the news, this hack did not harm them, they don’t care that much about security of an app and they don’t have a good alternative.

The impact of such incidents on company reputation and revenue is often exaggerated.

[munk-a]

A few customers will have strong negative opinions "I was waiting at the airport in the rain for four hours!" but most people will indeed shrug this off. It's a much different issue than what happens when payment systems are compromised.

A lot more people care if they're informed their credit card was stolen and told to carefully watch statements for the next month - that leverages a real PITA cost on the customer.