[rebelshrug]

I posted this in another thread, but it’s relevant here:

Google disabled my wife's voice number and business account for several weeks, right after she ordered new business cards, signs, and started a marketing campaign. They continued to charge her for Google ads each week.

Her accounts were re-enabled about 7 - 8 weeks later. No explanation given.

She averages 2 - 5 new customers per week, gained largely through referrals and her marketing campaigns, so Google's actions had a significant impact on her business.

Customer support was very limited, and again they provided no reason for their actions, no timeline, no nothing.

[clouder]

Is she still using Google workspace/google voice or did she move to something else?

[rebelshrug]

No. She moved to other services. No more eggs in one basket.

I moved my side business off of GCP, and switched my personal email from gmail to another provider.

[ricktdotorg]

i am curious if your wife's Google accounts were paid G Suite accounts? or regular @gmail.com accounts? if there were G Suite support tickets languishing for 7-8 weeks with no updates and then a sudden re-enabling of accounts, that would be quite shocking.

[rebelshrug]

Paid accounts.

She got through to customer support, they just weren’t able or willing to provide any information.

[ricktdotorg]

thank you for the reply. that is extremely troubling and certainly seems like an unwarranted escalation in customer-hostile behaviour by Google. it runs contrary to my experience in G Suite paid customer service, and i will adjust my expectations and concerns appropriately. i hope others do too. thank you for the clarifications, important and necessary to know.