[ricktdotorg]

i am curious if your wife's Google accounts were paid G Suite accounts? or regular @gmail.com accounts? if there were G Suite support tickets languishing for 7-8 weeks with no updates and then a sudden re-enabling of accounts, that would be quite shocking.

[rebelshrug]

Paid accounts.

She got through to customer support, they just weren’t able or willing to provide any information.

[ricktdotorg]

thank you for the reply. that is extremely troubling and certainly seems like an unwarranted escalation in customer-hostile behaviour by Google. it runs contrary to my experience in G Suite paid customer service, and i will adjust my expectations and concerns appropriately. i hope others do too. thank you for the clarifications, important and necessary to know.