[what-imright]

Ok let me answer your stupid sponsored rhetorical question, on the off chance you aren't a shill. And you are a shill.

Yes, if the contract states on termination no access to a cloud resource, that's the deal. Technically they're within the rules they laid out and we agreed to, except that they held onto data they do not own after termination.

There are two issues. First, this is a trust me story. A company that pulls this trick can do it one single time. We will never pay them another cent, and will tell everyone that will listen exactly what they did. Their contract has a clause to fuck the customer, and they use it. Lastpass are done, and they know it. This is a "fuck the last standing customer" clause to milk what's left of a resold company with a collapsing user base and a broken outdated business model.

Second, they kept our companies sensitive secret and essential-for-operations data and refuse to give us a copy unless we pay the resubscription fee (ransom). That's a state where a terminated contract leaves them with secret customer data, and now they want a payoff. Their contract doesn't excuse them from breaking the law. That data should've been deleted, if not, it has to be accessible by law to the owner. It's Right of Access.

[lelanthran]

> Yes, if the contract states on termination no access to a cloud resource, that's the deal. Technically they're within the rules they laid out and we agreed to, except that they held onto data they do not own after termination.

You are not answering the question, which is "Does your company provide service to ex-customers?"

Does it?

[what-imright]

*YES* it does. If we’ve taken their money in the past we’ll certainly help them, even if they’re migrating to another platform. Good business also means closing a relationship well. Then there’s an opportunity for future business, and even if they decide not to return, the personal relationships are of the highest value. You can’t see the forest for the trees. Wealth is not just about money. Successful long term strategies rest squarely on your ability to maintain relationships.