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by thrashh
1404 days ago
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No one is responsible for representing any of their background but you work with a diverse group of people because different people bring different ideas to the table You cannot do focus groups for issues you don’t even know about. Race isn’t the only factor here — someone who grew up on a farm is going to have different things to say than someone that grew up in the city. |
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The way to find out what different groups will think about your product is to survey representative samples - not to hope that the person of background X on your team could speak for all X.
You can use focus groups for issues you don't know about - absolutely. That's one of the main benefits. Get a group to use the Go store. Ask about what they thought. Ask the people who used it a lot and those who used it a little - why did you use it so much/little. You find that some people are made uncomfortable because it feels like stealing. There - if you didn't realize that was an issue before, now you do.