[sveiss]

If you do this, be prepared for the company to call your bluff.

Many places have a policy that invoking legal is a one way street, and once you’ve threatened to sue they will give you the contact details for legal and then refuse to speak to you through normal customer service channels for any reason.

You’re now stuck dealing with the people who’s job it is to mitigate risk, and not those who’s job it is to keep customers happy.

[somenewaccount1]

I have yet to call into a customer service department "who's job it is to keep customers happy".

The only time that has been my experience was with companies that were in a growth phase of early existence.

Also, I assume you are calling in with legit reason - so my point is exactly that the "risk team" will start taking appropriate action, ya know, to mitigate their risk. Indeed if you are calling to blow smoke up the company's ass in order to get something for free, you will have a bad time.