[somenewaccount1]

I have yet to call into a customer service department "who's job it is to keep customers happy".

The only time that has been my experience was with companies that were in a growth phase of early existence.

Also, I assume you are calling in with legit reason - so my point is exactly that the "risk team" will start taking appropriate action, ya know, to mitigate their risk. Indeed if you are calling to blow smoke up the company's ass in order to get something for free, you will have a bad time.